Shipping & Deliveries
We offer free worldwide shipping + tracking information on all orders. The average time for international shipping can be approximately 12-22 working days.
Your tracking details will be available to you after your order has been processed and you can look them up on our 'Track My Order' page and turn on notifications if you please.
Standard Shipping Times:
USA and Canada: 8 - 20 days
Oceania: 8 - 18 days
Europe: 8 - 18 days
Other countries: 9 - 27 days
Please note: Delays are to be expected whilst there are restrictions in place in many countries due to the Covid19 pandemic. We are dispatching orders within 3 days of the order being placed. Unfortunately, the courier services timeframes are out of our control. We appreciate your patience at this time.
Your parcel will be left in a secure place, however please ensure you are available upon delivery.
The buyer holds all responsibility for stolen, or lost delivery as a result of input of wrong shipment information.
If you have not received your package, please firstly check your shipment information. Then contact your local post. For any further enquiries, please contact us with your order number and email you placed the order with.
Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of the customer.
Our orders are shipped from our warehouse in China. Our HQ is located at 65 Paul Matthews Road, Auckland. New Zealand.